What does ISS Investigations actually do?
ISS handles corporate intelligence, surveillance, tracing, digital evidence support, legal support, and sensitive private matters.
Do I need to commit before speaking to someone?
No. A first briefing is used to understand the matter, scope lawful options, and decide whether an investigation is suitable.
Do you only work in Gauteng?
No. Gauteng is the operational base, but matters can be scoped for other South African locations when the assignment justifies it.
What if I am not sure I need an investigator yet?
That is common. The first step is usually to clarify the question you need answered and whether evidence gathering would materially help.
Is my enquiry confidential?
Yes. Initial enquiries are handled discreetly and information is contained to the people needed to assess or run the assignment.
Is the website form the right place for sensitive evidence?
No. Use the public form for summary context only. Passwords, banking credentials, highly sensitive files, or unlawful material should never be sent through the public form.
Are you POPIA aware?
Yes. Matters are scoped with privacy, relevance, and lawful handling in mind.
What happens after I submit a briefing?
ISS reviews the summary, clarifies the objective, and responds with the recommended next operational step.
How quickly do you respond?
Standard enquiries are typically reviewed within 24 hours. Time-sensitive matters are prioritised faster where possible.
How long does an investigation take?
That depends on scope, urgency, geography, and the quality of the starting information. Some matters need rapid triage; others need staged follow-up.
Will I receive updates?
Yes, where the assignment structure requires it. Update frequency depends on the nature of the work and what was agreed at scope stage.
How much does an investigation cost?
Pricing depends on scope, urgency, travel, specialist requirements, and reporting needs. Fees are quoted after a proper briefing.
Do you require upfront payment?
Many matters require an upfront retainer before work starts. The exact payment structure depends on the type of assignment.
Is there a fee just to ask a question?
An initial briefing is used to decide suitability. If paid advisory work or deeper review is needed, that is clarified before it begins.
Can the output help an attorney?
Yes. Work is planned with legal usefulness in mind where appropriate, including chronology, trace work, supporting records, and reporting discipline.
Do you guarantee a specific result?
No legitimate investigator can guarantee what the facts will show. The purpose is to discover what is true, not to force a preferred outcome.
Can you investigate anything I ask for?
No. Unlawful, unethical, misleading, or disproportionate requests may be declined.
Still not answered?
If your matter is specific, sensitive, or time-critical, use the contact page rather than forcing it into a generic FAQ category.