Terms of Service

Please read these terms carefully before using our services.

Last Updated: January 18, 2026



1. Agreement to Terms


By accessing our website and using our online services, including the Client Portal (collectively, the "Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, you must not access or use the Service. These Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and ISS Investigations (“we,” “us,” or “our”), concerning your access to and use of the Service.



2. Client Portal Accounts


To access the Client Portal, you must be an active client and be provided with login credentials. You agree to:

  • Provide accurate, current, and complete information upon registration and at all other times.
  • Maintain the security and confidentiality of your password and account details. You are responsible for all activities that occur under your account.
  • Accept all risks of unauthorized access to your account and the information you provide to us.
  • Promptly notify us if you discover or otherwise suspect any security breaches related to the Service or your account.


3. Prohibited Activities


You may not access or use the Service for any purpose other than that for which we make the Service available. As a user of the Service, you agree not to:

  • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
  • Attempt to impersonate another user or person or use the username of another user.
  • Use any information obtained from the Service in order to harass, abuse, or harm another person.
  • Interfere with, disrupt, or create an undue burden on the Service or the networks or services connected to the Service.
  • Attempt to bypass any measures of the Service designed to prevent or restrict access.
  • Use the Service in a manner inconsistent with any applicable laws or regulations of the Republic of South Africa.


4. Confidentiality


You acknowledge that all information and materials contained within the Client Portal, including but not limited to case details, reports, notes, documents, and messages ("Confidential Information"), are the proprietary and confidential property of ISS Investigations and its clients. You agree to hold all Confidential Information in strict confidence and not to disclose, copy, or disseminate this information to any third party without the express written consent of ISS Investigations, unless compelled by law.



5. Intellectual Property Rights


Unless otherwise indicated, the Service is our proprietary property. All source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of South Africa, foreign jurisdictions, and international conventions.



6. Term and Termination


These Terms of Service shall remain in full force and effect while you use the Service. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF SERVICE, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICE (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF SERVICE OR OF ANY APPLICABLE LAW OR REGULATION.



7. Governing Law


These Terms of Service and your use of the Service are governed by and construed in accordance with the laws of the Republic of South Africa applicable to agreements made and to be entirely performed within the Republic of South Africa, without regard to its conflict of law principles.



8. Disclaimer of Warranty


THE SERVICE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICE WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICE'S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SERVICE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICE, OR (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN.



9. Limitation of Liability


IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US FOR THE SERVICES.