Website & Service Terms
Please read these terms carefully before using this website or engaging ISS Investigations for professional services.
1. Acceptance of Terms
By accessing this website, submitting an enquiry, requesting investigative services, or communicating with ISS Investigations, you acknowledge that you have read, understood, and agreed to these Terms of Service.
If you do not agree with these terms, you should discontinue use of the website and refrain from engaging our services.
2. Professional Investigative Services
ISS Investigations provides professional private investigation and related consulting services. All investigations are conducted in accordance with applicable South African laws, ethical investigative practices, and operational limitations.
- Background investigations
- Corporate investigations
- Surveillance operations
- Fraud and insurance investigations
- Missing person investigations
- Digital and information research
- Risk assessments and evidence gathering
Services may be refused, delayed, or terminated where requests are unlawful, unethical, dangerous, or outside operational scope.
3. Lawful Use
Clients and website users agree not to use ISS Investigations services for unlawful activities, harassment, intimidation, stalking, illegal surveillance, fraud, or any activity that violates applicable laws.
ISS Investigations reserves the right to refuse service where reasonable suspicion exists that a request may involve unlawful intent or misuse of investigative information.
4. Client Responsibilities
Clients agree to provide accurate, complete, and truthful information relevant to investigative instructions.
Deliberately false, misleading, or concealed information may negatively affect investigative outcomes and may result in suspension or cancellation of services.
- Provide accurate contact details
- Disclose relevant case facts honestly
- Respond to requests for documentation when required
- Use reports and findings lawfully and responsibly
5. Confidentiality
Confidentiality forms a core part of investigative operations. ISS Investigations takes reasonable steps to protect client information, case materials, operational methods, communications, and evidence.
Confidential information may only be disclosed where:
- Required by law or court order
- Necessary for legal compliance
- Authorised in writing by the client
- Required to protect lawful operational interests
6. No Guaranteed Outcome
Investigative work depends on available evidence, circumstances, cooperation of third parties, legal restrictions, timing, and operational conditions.
ISS Investigations does not guarantee specific outcomes, findings, recoveries, arrests, legal victories, or successful completion of any investigation.
Fees are charged for professional time, expertise, operational resources, research, travel, reporting, and investigative efforts performed.
7. Payments & Billing
Clients may be required to pay deposits, retainers, milestone payments, or full settlement in advance depending on the service scope.
- Invoices are payable within agreed terms
- Late payments may delay investigations or reporting
- Outstanding balances may incur collection procedures
- Operational expenses may be billed separately where applicable
All fees are subject to quotation approval and service agreement conditions.
8. Reports & Evidence
Investigative reports, photographs, surveillance material, documentation, and evidence remain confidential and are intended solely for authorised client use.
Redistribution, publication, resale, manipulation, or unlawful use of investigative material is prohibited.
9. Website Use
Users may not attempt to:
- Hack or interfere with website operations
- Upload malicious code or harmful software
- Access restricted systems without authorisation
- Copy protected content without permission
- Misrepresent affiliation with ISS Investigations
Website access may be restricted, suspended, or permanently blocked where misuse is detected.
10. Intellectual Property
All branding, graphics, reports, website content, investigative methodologies, written material, and operational systems remain the intellectual property of ISS Investigations unless otherwise stated.
11. Limitation of Liability
ISS Investigations will not be liable for indirect, incidental, consequential, or special damages arising from:
- Use of the website
- Reliance on investigative findings
- Operational delays
- Third-party actions
- Incomplete or unavailable evidence
- Client misuse of information or reports
Services are provided on a professional best-effort basis within lawful and operational limitations.
12. Termination of Services
ISS Investigations reserves the right to suspend or terminate services where:
- Terms are violated
- Payments remain outstanding
- Instructions become unlawful or unethical
- Operational safety concerns arise
- False information has been provided
13. Changes to Terms
These Terms of Service may be updated periodically without prior notice. Continued use of the website or services after updates constitutes acceptance of the revised terms.
14. Governing Law
These terms are governed by the laws of South Africa. Any disputes arising from website use or professional engagement shall be subject to the jurisdiction of South African courts.
Questions about these terms?
Contact ISS Investigations for clarification regarding services, billing, confidentiality, or operational policies.